Privacy Policy

Our Privacy Policy

Effective Date: June 20, 2026

SafeStack Chimney Solutions Limited (“we,” “us,” or “our”) operates the website safestackchimneysolutions.ie (the “Service”). We are committed to protecting your personal data and respecting your privacy in compliance with the Irish Data Protection Acts 1988–2018 and the General Data Protection Regulation (GDPR).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Data Controller

SafeStack Chimney Solutions Limited is the Data Controller for the personal data collected through this website.

Registered Address: Aisling, Ballinveiltig, Curraheen, Co. Cork, T12 N6CA, Ireland
Company Registration Number (CRO): 794868
Email: safestackchimneys@gmail.com
Phone: 085 202 7745

Information We Collect

We collect several different types of information to provide and improve our chimney and stove services to you.

Personal Data

While using our Service (such as filling out a “Book Your Chimney Survey” or “Get in Touch” form), we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you:

First name and last name
Email address
Phone number
Physical address / Eircode (necessary for locating your property for surveys or onsite structural repairs)
Description of your chimney, fireplace, or property issues

Usage and Cookie Data

We may also collect information on how the Service is accessed and used. This may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.

3. How We Use Your Data

We use the collected data for various purposes, under the following legal bases:

To Perform a Contract: To process your booking requests, arrange onsite chimney surveys, issue quotes, and complete physical stove installations or chimney repairs.
Consent: To respond to your direct inquiries via our contact forms.
Legal Obligation: To issue compliant safety certifications (such as OFTEC documentation) and process financial invoices.
Legitimate Interests: To analyze website performance, improve user experience, and prevent fraudulent activity on our site forms.

4. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy.

Inquiries & Quotes: Kept for up to 2 years if no business transaction occurs.
Service Records & Certification: Structural repair records, insurance-approved CCTV survey logs, and OFTEC regulatory certificates are retained for up to 7 years to comply with Irish building regulations and financial accounting laws.

5. Transfer and Disclosure of Data

Your information, including Personal Data, is processed at our operating office in Cork, Ireland. We do not sell or rent your data to third parties. We may disclose your data only in the following scenarios:

Compliance with Law: To government or local council bodies if legally required (e.g., building control compliance).
Insurance Claims: With your explicit permission, we may share CCTV footage and structural reports directly with your designated insurance provider.
Third-Party Service Providers: To trusted software plugins that keep our site functional (such as secure form handlers or Google Analytics), provided they are strictly compliant with GDPR.

6. Your Data Protection Rights under GDPR

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

The right to access: You can request copies of your personal data.
The right to rectification: You can request that we correct any information you believe is inaccurate.
The right to erasure (“Right to be forgotten”): You can request that we erase your personal data under certain conditions.
The right to restrict or object to processing: You have the right to request that we limit or stop processing your data.
The right to data portability: You can request that we transfer your collected data to another organization.

To exercise any of these rights, please email us directly at safestackchimneys@gmail.com. You also have the right to complain to the Data Protection Commission (DPC) of Ireland if you feel your rights have been breached.

7. Security of Data

The security of your data is critical to us. We implement industry-standard administrative and technical security measures (including SSL encryption across our entire domain) to safeguard your submitted metrics against unauthorized access, loss, or alteration.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any adjustments.

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